Shipping policy

Delivery Information

Denplex Bathrooms ships Australia-wide using trusted courier, freight, and supplier-direct delivery partners.

Orders are typically processed within 1–3 business days after payment has been received and confirmed. Once dispatched, tracking information will be provided where available.

Shipping Costs

Shipping costs vary depending on:

Product size and weight
Delivery location
Shipping method required
Supplier and warehouse location
Number of items ordered

Shipping charges are calculated and displayed at checkout before payment is completed.

For some oversized, fragile, or supplier-direct products, specialised freight services may be required and shipping costs may vary accordingly.

Large and Bulky Items

Bathroom vanities, bathtubs, shower screens, stone tops, toilets, and other oversized products may require specialised freight services.

Additional freight requirements may apply for regional, remote, or difficult-access delivery locations. Where necessary, our team will contact you prior to dispatch to confirm delivery arrangements.

Delivery Timeframes

Estimated delivery times after dispatch are:

Metro Areas: 2–7 business days
Regional Areas: 5–10 business days
Remote Areas: 7–14+ business days

Delivery timeframes are estimates only and may vary due to courier delays, public holidays, weather events, supplier availability, and other circumstances beyond our reasonable control.

Order Tracking

Tracking information will be provided via email once your order has been dispatched where available.

Delivery Requirements

Customers are responsible for ensuring delivery details are accurate and complete when placing an order.

For large, fragile, or freight-delivered items, someone may need to be available to accept delivery. Additional charges may apply for failed delivery attempts, re-delivery requests, or incorrect delivery information provided by the customer.

Damaged, Missing or Incorrect Items

Please inspect your order upon delivery.

If an item arrives damaged, incorrect, or incomplete, you must notify Denplex Bathrooms within 48 hours of delivery by emailing sales@denplexbathrooms.com.au and providing:

Your order number
A description of the issue
Clear photographs of the product and packaging (where applicable)

We will work promptly to investigate and resolve the issue in accordance with Australian Consumer Law.

Delivery Delays

While Denplex Bathrooms makes every effort to ensure timely delivery, we are not responsible for delays caused by freight providers, couriers, suppliers, weather events, industrial action, public holidays, supply chain disruptions, or other circumstances beyond our reasonable control.

Contact Us

For shipping enquiries, please contact:

Denplex Bathrooms
Phone: 1800 515 250
Email: sales@denplexbathrooms.com.au

Address: 14 Mary Parade, Rydalmere NSW 2116

Business Hours: Monday to Friday, 9:00am – 5:00pm AEST

Denplex Bathrooms is operated by IFURNISHED PTY LTD (ABN 86 670 156 519).